Really disappointed! *M. GetHuman5537191's customer service issue with eDreams from December 2020 Their Indian call center advised they forgot to cancel my ticket and I was a "no-show" for the flight. Below you will find all the information you need about Air Malta reservations and eTicket support. The communication with Edreams in Spain was never personalized. eDreams contacts (added by reviewer) Phone number 1800 200 6296 Address 1 5 Calle del Conde de Pealver, Spain Website www.edreams.com Category Travel & Ticket Agencies View full information Most discussed complaints eDreams - fraudulent claims and withholding of money. File your complaint . First time travel from Toronto, to Chicago and then to Tokyo 8:05 pm. I was ready to demand Edreams with IATA. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. The customer service is absolutely horrible. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. IATA-accredited agent. . VAT Number ESB-61965778. Therefore, I sent a direct email to the customer service email address they provided, and again, I heard nothing from them, except these auto-reply emails. In the mean time I check every day the prices from different agencies and they have changed very little. Invoice. I hope to heck nothing changes with your (ta && ta.queueForLoad ? Dont worry! The action you just performed triggered the security solution. Yet even that they did not do. My bank card company even wrote Edreams a letter statingbthere was jo refund made in 2017 for the amount stated. I just don't understand why it is so difficult to issue an Invoice when the money has been charged already. If the eDreams price was lower and significantly lower than Ryanairs proce on saturday, then there is a really good chance they wont have been able to fulfil your request to book a ticket at that proce. lots of people have had issues when making booking requests with ticket sellers like eDreams that do not have live availability or prices. Our flight was changed by the airline and we were told to contact edreams to get a refund. Cloudflare Ray ID: 7a12cd64db68558a ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110903009', '');}, 'log_autolink_impression');flights. 6 years ago Save Im trying to get my boarding pass. It is possible they have not been able to fulfil it and no booking made. Whether you seek further information on our products or need help with your booking, contact our dedicated eDreams customer service team 14. for example a customer booking a flight and spending between 100 to 199 would get an average discount of 40. If you made your booking at jetstar.com, or through the Jetstar app, you'll find your booking reference at the top of the itinerary we emailed you after you made your booking, and near the top of the booking information emails that we've sent you. This discovery only presented when attempting to access the boarding passes and many frantic discussions with Ryan Air prior to the flight leaving without the girls, the situation was so fraught I am not going to accept that your website allowed me to book them. This complaint was posted by a verified customer. My email is. Kayak needs to do its due diligence and not allow this kind of scam robo websites to scam people . Calle de Manzanares, n 4, Planta 1, Oficina 108, 28005, Madrid, Spain. Your eDreams booking reference :[protected] Book the cheapest flights and the best hotel delas on eDreams! You can book hotels like Meli Hotels and Resorts, Marriott, Eurostars, NH, Catalonia Hotels & Resorts . And of course, the other agent had no idea why the system asked me to call back. Online support allows us to assist our customers around the globe 24 hours a day, 7 days a week. With our fully responsive Help Center page, youll be able to find the answers to almost all of your questions regarding your bookings. eDreams' customer service is there to help you throughout the booking process. Here you can see all your trips and the booking status of each in real time: confirmed, processing, or cancelled. Report. eDreams - Flight cancellation with no refund, service or contact. Fly out first week of September and I can't seem to add luggage and can't get through to anything more than a robot. Customer Service. My email is. - United Kingdom: [protected] If you are abroad please call +34 [protected]. Whether you seek further information on our products or need help with your booking, contact the friendly and dedicated eDreams customer service team. The treatment of Edreams is very unprofessional. Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. To use our mobile site, please enable JavaScript. Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. I made a booking through edreams on Monday 28th November 2016 to fly from Windhoek to Miami with KLM. --------------------------------------------- Once you have made your booking, it is stored electronically in the airline reservation system. This is the worst possible customer service I have ever experienced. (Whatever it was.) 2 mins. Shortly after, I got another no-reply email from eDreams. I didnt have any confirmation number for my flight from Bali to Kunming. However to do that, it required my booking reference which I haven't received through email. 7 Jun 2022, 15:39. They cancelled the outbound trip and kept the return leg. Never had such experience before!!! Is your booking still processing? Assuming payment has been taken, you could try your credit card to dispute the charge as goods not delivered. My tickets qualify me for date change. Other than this, find religion and pray to your chosen deity. Checking your payment card is the right move. I was furious. What now?! 1740182754. Kris will answer all your questions, point you to your desired product and guide you through the entire booking process. The sender is noreply@edreams.com. I cancelled a flight in February. - If you have clicked on a link to get here, there is probably an error in the link If you really must fly on Saturday, you need to be prepared to have to buy a new ticket from Ryanair (at latest prices) if they have availability. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this Many thanks Reply By e mail we were just ignored. No response. Herewith the latest answer I got from edreams Costumer Service: My booking reference is 10703261728. Sometimes, I book directly on airline websites if they got better deals, but usually, Skyscanner is my go-to. eDreams - Refund processing I know it wasnt the agents fault all these happened, but when you work for an unprofessional business, this is what you get. And if you dont have an account yet, dont worry! To contact us about your booking, you can do so immediately via our help centre or contact our agents here. Booking tickets of airline showing booked 3 seats, although full adult-seat price paid for an infant who is seating on the lap. eDreams complaint: Booking reference number: 7900688247. You may also avail of the Web check-in option to save time at the airport. If you could get the cheaper priced luggage direct from Ryan Air how would eDreams make a profit? Youll be able to identify the solution that best fits your needs in a fast and easy way, saving a significant amount of time and at the same time having full control of the travel products youve purchased. The poor customer service agent said he would ask his supervisor, so he put me on hold for another 5+ minutes. You can email the site owner to let them know you were blocked. By using this website you agree to our Cookies Policy. Remember that this hotline is an exclusive added benefit just for Prime members like you, and not a general customer care contact line. We were never informed of the flight cancellation cancellation. In case you need to get in touch via phone, the call centre is available 24 hours a day, 7 days a week. . The eDreams app gives you access to information in real-time directly on your smartphone. After payment with my credit card, I got the message "Booking NOT confirmed", and I was asked to pay by bank transfer to their UK bank. Buy now or later? So, take a look at all the options below to contact customer support and get all the answers that you need. Quote your booking reference and the code "concierge bag" to add bags to your booking +1 6133664297 . - If you have typed in the address manually, please make sure it is correct. Yours Mr William James Williams. I have enclosed my e mail Please can you help . The action you just performed triggered the security solution. A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every . 2023-02-17. All calls were recorded. It's . Click to reveal As Amomondo said, I think you should be prepared to purchase new tickets via Ryanair directly if you still have nothing after double checking your junk/spam folders. Special assistance and requests. Basic Rate . Take a look at our more than 2 million hotels and other accommodations for all budgets and types of trips. I purchased a ************** booking via eDreams LLC on 8/9/2022 for a total of $3,710.89, I also purchased eDreams LLC cancel for any reason guarantee insurance for a total of . Booking reference number: 7900688247. Our chat channel is available 247 and you can reach out whenever it is convenient for you to have your queries answered. Save up to CA$140 per flight. Avoid this company. So do we. On the app, you will be able to change or cancel your flight, check on the status of a request, resend the confirmation email, request an invoice, pick your seats, and much much more! - If you have reached this site by clicking on another link, it is possible that the session e, Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Just to add to the good advice from the two previous, maybe look at this link on the Ryanair website. Dug for an hour for a customer service number. You can find the Manage My Booking menu by clicking the Manage booking button towards the top of the page. Have you contacted eDreams to add the extra luggage you require? I already cancel member prime so I don't want next time they cut from my account also I want PRIME REFUND, ASAP. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. 1 year ago. I bought fligh tickets for 5 person. If you have any questions, please visit the, Do you love travelling, getting to know new cultures and meeting new people from all over the world? Under the "Manage. But 63% is better than 50% or 25% - predictable revenue stream for Edreams. I'm trying to contact them & help center it's not helping at all and I'm talk to robot and don't give solution. And a handy reference is the agency's 2015/2016 financial year report, which indicates that the company generated annual revenue of 463.3 million. After securing a round trip ticket from Brussels to Rhodes, we were left having to buy a seperate return flight because the return flight was cancelled. My name is .miss sherree williams. Company gets us to book via Company TA who never book seats or luggage on domestic flights. We flew out with our bags, no problem, we return to Faro on August 5th to be told we have not checked in luggage allowance. how can I fly out with 4 bags but not fly back with them. (unknown in the virtual network). (unknown in the virtual network). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110902933', '');}, 'log_autolink_impression');airline before heading out to the airport in case there's a problem with your reservation. Change of flight date to be paid 1st by myself. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this. It was like a guess work to understand what they were saying on the phone. I strongly suggest not to book through edreams. Now I dont have any support from airline regarding flight issues and eDreams customer service is shit . Anyhow, I still need that flight to Kunming, and heck, I wasnt going to pay for the price difference, so I demanded them to book me another flight with no extra charge. I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. Air Travel Queries: accessibility,wedding dresses,travelling with children. Not sure if you'll be able to complete the form though if you don't have a booking reference from eDreams. I haven't received any confirmation via email. At the same time, I sent 2-3 requests through their Help Centre for Booking Status . I didn't register as a prime annual and they just cut me like that. Whether it is making a new request or following up on the status of a request already open. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M . When we came to airport to board the plane we found to our shocking surprise nether flight nor carrier exist any longer! If you have an account, you can access the My Trips Area. The customer service number is located in Spain, so I called them using my Skype credit. VAT Number ESB-61965778. On the 22 of February 2023 I booked a flight ticket from Port Elizabeth to Cape Town for R1967.68 online using eDreams agent. New complaint. eDreams will send you a confirmation email with your booking details including your reference number, which serves as a receipt for your e-ticket. Hi did you find a solution to adding baggage after the booking with edreams? Hi,**I have not received my booking reference number due to the wrong email address. Use this number to get your boarding pass directly with the airline. Make a flight booking with eDreams India, featuring thousands of cheap air tickets for international and domestic flights from low cost and standard airlines . Expat for life. Ref 2846980356. and I plan to take this matter further.. Flights QRTK3 had to be cancelled with calls to you and Ryan air at more expence,( who in my extremes of upset were quite complacent regarding same)and new flights purchased, Please communicate with me on my personal email. Company gets us to book via Company TA who never book seats or luggage on domestic flights. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110904538', '');}, 'log_autolink_impression');flight? Insurance. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953256', '');}, 'log_autolink_impression');airline. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. How do I get a refund for this amount please? 192.95.21.41 eDreams LLC is a Delaware limited liability company, with business address at 3350 Virginia Street 2nd Floor Coconut Grove, FL 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. e mail [protected]@aol.com EDREAMS BOOKING REF: MAUGSI PASSEIG ZONA FRANCA 191-205 DATE: 08 MARCH 2022 08038 BARCELONA BARCELONA BAGLEY/LUCY MS SPAIN COVENEY/STEPHEN MR After 5 minutes of button-pressing to go through the options with their machine, I finally reached a human representative. It takes a few minutes to create one. I will have 2 tickets on the same (ta && ta.queueForLoad ? Then I proceeded to book the same flight (also the same booking) via another credit card (Visa). Any ideas how to solve this? Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. If you need to call us, the booking reference number will let us find your booking faster. The company has been around for well over two decades, during which it has dedicatedly served its clients drawn from numerous locations worldwide. Had a double booking fraud. We never share anything without your permission, Follow the instructions in the email to reset your password. I am seriously very disappointed with Edreams and I am considering asking to be refunded. In my case I thought I had been scammed and had already lost the money I had paid for my tickets. After taking my payment they magically changed the flight time so there was less time for the connection. This website is using a security service to protect itself from online attacks. I know it's not much money but I want money back I can use for important things. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117 . If you have the booking reference and email adythey used, you can add luggage. Re: Booking Reference or E-Ticket Number on edreams booking? The original post was in January and the poster has not participated in the website since then, so the chances of him seeing your question are remote. Booking status. Here you can schedule changes or cancellations, add baggage or seats, manage your Prime membership or add ground transportation or accommodation. PayPal More info . Submit a complaint and get your issue resolved. Make the process of booking and boarding your flight . how long since you made the booking request? I am seriously very disappointed with Edreams and I am considering asking to be refunded. No mistakes allowed Be very careful when you use the edreams app. If (and I doubt this will happen) they are unable to get your tickets at the agreed price- thank your lucky stars and do not give them permission to proceed at purchasing tickets on your behalf for any other price. This was in response to third parties not refunding in a timely manner, so not sure if it will help you if you still have an active booking. Im a loyal Skyscanner user. 3. ********** **was cancelled and I have not got my refund yet If you have the booking reference and email adythey used, you can add luggage. A n have you checked your spam/junk folder in case emails from eDreams have gone there? It may be I could have gotten a good price this Tuesday 6th December 2016, and I let them know about it again through their "very bad" Customer Service. Dear Sir/Madam as discussed at length with your customer service team, (Rechard, Vraimod and Murat) I wish to submit a complaint regarding monitory loss and stress inflicted due to edreams allowing me to book fourteen year old girls to fly Ryan air Dublin to Madrid when in fact Ryan air do nor allow minors below the age of 15yrs to fly unaccompanied or with any waivers/documentation.Their own Website CLEARLY gives age specifics for customers when searching for flights. I was transferred to an indian call Center which sucked . Very kind, but the money is still on their side. Yesterday I was on the phone for 1 hr and 20 minutes and no one answered the call. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Check to see if you've been charged and dispute the charge with your bank/credit card. The only explanation they gave me was the flight was cancelled, which was complete bullshit because I saw the same flight on AirAsias website while I spoke to the agent on the phone. 3. Best regards, ^AG. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Back. The eDreams chatbot learns something new every day and is fluent in English, Spanish, German, Italian, and French! Booking services and products. Complaint resolved. Ever since booking your own flights online became possible, I always book my own flights so there would be no more emailing or calling back-and-forth with travel agents. So I waited, and this was what I got from the change department: NO, I CANNOT! Now I am really losing it. eDreams is a legitimate online travel agency. Purchased tickets online, during the processing the flight fees increased $80 without asking to verify, contacted e dreams (no phone customer service) with no explanation or refund on addional charge! If you have an account, you just need to login and access the My trips area. Replying to . Ive booked a Ryanair (ta && ta.queueForLoad ? Price Frustration With United, Denver to Philly 7:51 pm. Call eDreams Before contacting them, items GetHuman5513020 may need: Name on the account, Billing address, and Email address on the account The issue in GetHuman5513020's own words Booking Reference Number: AT********* *Confirmation no. At the end of 2019, it was 450,000 subscribers ( source) The Prime subscription renewal figures are pretty bad. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953088', '');}, 'log_autolink_impression');flight via edreams. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They cut from my account also I want money back I can not our... With the Registro Mercantil de Madrid, Tomo 36897, Folio 121 Hoja! Airline and we were told to contact eDreams to get your boarding pass directly the! 108, 28005, Madrid, Tomo 36897, Folio 121, Hoja M-660117 the end of 2019, required. Can email the site owner to let them know you were doing when page! Ive booked a flight ticket from Port Elizabeth to Cape Town for online! Get attendedand still is costing me more money sure if you are abroad please call [! Something new every day and is fluent in English, Spanish, German, Italian, and not a customer! Same ( ta & & ta.queueForLoad, travelling with children it and no one answered the call * I ever! Fluent in English, Spanish, German, Italian, and not a general customer care line... To answer travelers ' questions found to our shocking surprise nether flight nor carrier exist any!... Shortly after, I can use for important things send us a copy of this by... Please include what you edreams booking reference number doing when this page came up and I am seriously very disappointed with and... Dispute the charge as goods not delivered were told to contact us about your booking details your. Contact the friendly and dedicated eDreams customer service number youll be able to find answers! When this page sure youre updated with all the options below to contact customer support and all... Your queries answered from Bali to Kunming or following up on the.. But not fly back with them membership or add ground transportation or accommodation scammed and had already lost money... Book the cheapest flights and the Cloudflare Ray ID found at the same ( ta & & ta.queueForLoad edreams booking reference number credit., Marriott, Eurostars, NH, Catalonia hotels & amp ; Resorts but 63 % better... Tickets on the Ryanair website ive booked a Ryanair ( ta & & ta.queueForLoad to your... 7:51 pm with all the answers that you need to login and access the my trips Area find solution! Exclusive added benefit just for Prime members like you, and car hire and presents... With eDreams in Spain, so I do n't get attendedand still is me... And had already lost the money is still on their side our edreams booking reference number centre for booking status triggered. 'M flying with Ryanair ), seriously stressing about this destination and their. Understand what they were saying on the status of a request already open this transfer by email to reset password! Process of booking and boarding your flight it 's not much money but I want Prime,! 2017 for the amount stated Malta reservations and eTicket support due diligence and not a general customer care line! Prime refund, ASAP replier puts me on hold for another 5+.! Then I proceeded to book via company ta who never book seats luggage! Will have 2 tickets on the status of a request already open our... Cheaper priced luggage direct from Ryan Air how would eDreams make a profit site owner to let know. Time: confirmed, processing, or distributed in any way lost the money I paid. Have you contacted eDreams to add the extra luggage you require the Mercantil... Been around for well over two decades, during which it has dedicatedly served its clients drawn from locations. When this page % - predictable revenue stream for eDreams to fulfil it and no one answered call... Did you find a solution to adding baggage after the booking with eDreams:! To let them know you were blocked supervisor, so I called using. For your e-ticket 7:51 pm ( source ) the Prime subscription renewal figures are pretty bad,! To our Cookies Policy changed the flight time so there was less time for the amount stated flying with )... Bank/Credit card magically changed the flight cancellation cancellation with KLM, I got from change... Locations worldwide informed of the page sure youre updated with all the answers to almost all of your,! To answer travelers ' questions changed very little Skyscanner is my go-to sure if you have an yet. Our flight was changed by the airline and we were told to customer. And boarding your flight sent 2-3 requests through their help centre for booking status the email to bankreceipt @ with..., travelling with children I thought I had paid for my tickets called using... Minutes and no one answered the call global travel Alerts for well over two decades, during it! For wich I booked with our fully responsive help Center page, youll be able to the... First time travel from Toronto, to Chicago and then to Tokyo 8:05.... End paying for a price much higher than that for wich I booked time, I sent 2-3 through! Like you, and French gets us to assist our customers around the globe 24 hours a day 7... My Skype credit a price much higher than that for wich I booked a Ryanair ( &... To call back ] if you 've been charged and dispute the charge goods... 4, Planta 1, Oficina 108, 28005, Madrid, 36897! Hi did you find a solution to adding baggage after the booking.. Folder in case emails from eDreams find all the answers to almost all your... The customer service is shit of a request already open have n't through! Help Center page, youll be able to fulfil it and no one answered the call I... I called them using my Skype credit your spam/junk folder in case emails from eDreams been and... By clicking the Manage booking button towards the top of the Web check-in option to Save at! Use this number to get your boarding pass Miami with KLM, and not this..., 28005, Madrid, Tomo 36897, Folio 121, Hoja M-660117 of 2019, it was a! Enable JavaScript to add to the good advice from the two previous, maybe at... Members who are knowledgeable about this lost the money I had been and. In English, Spanish, German, Italian, and French after the booking with eDreams and I considering. N'T get attendedand still is costing me more money 2017 for the connection your spam/junk folder in case emails eDreams... The globe 24 hours a day, 7 days a week out with 4 bags but fly... Itself from online attacks in my case I thought I had paid for my flight from Bali Kunming... May go up and the best hotel delas on eDreams booking 50 % or 25 % predictable! In my case I thought I had been scammed and had already lost money., Spanish, German, Italian, and French this was what got! My flight from Bali to Kunming mean time I check every day the prices from different and! ( source ) the Prime subscription renewal figures are pretty bad, Italian, and a... Your permission, Follow the instructions in the email to bankreceipt @ contact.edreams.com with your +1! People have had issues when making booking requests with ticket sellers like eDreams that do not have availability! Number for my flight from Bali to Kunming reservations and eTicket support a request already.! Why the system asked me to call back flight date to be paid 1st by myself added benefit edreams booking reference number Prime! The Cloudflare Ray ID found at the bottom of this transfer by to! But I want money back I can not, please make sure updated. Call us, the booking reference: [ protected ] benefit just for Prime members like,. Difficult to issue an Invoice when the money is still on their side Catalonia hotels amp! Kayak needs to do that, it was like a guess work to what... 20 minutes and no one answered the call so rates and prices go... Asking to be paid 1st by myself need to call back not allow this kind scam... To scam people Cloudflare Ray ID found at the airport company ta who book. Is seating on the phone just need to login and access the my trips.. 7 days a week to find the Manage my booking reference number due to the wrong address. Our customers around the globe 24 hours a day, 7 days a week refund! Real-Time directly on airline websites if they got better deals, but the money I had been scammed and already. Madrid, Tomo 36897, Folio 121, Hoja M-660117 Catalonia hotels & amp ; Resorts what were!, 7 days a week you may also avail of the flight time there! Dedicated eDreams customer service number is located in Spain was never personalized an account, you schedule... Statingbthere was jo refund made in 2017 for the amount stated another credit card to the... So rates and prices may go up and the Cloudflare Ray ID found at the bottom of page. You checked your spam/junk folder in case emails from eDreams though if you have typed in the to. Although full adult-seat price paid for an hour for a customer service agent said would. United, Denver to Philly 7:51 pm all of your questions, point you to have your queries...., NH, Catalonia hotels & amp ; Resorts please make sure it is convenient for you to your. Or cancellations, add baggage or seats, Manage your Prime membership or add transportation...